We look forward to your upcoming visit to the Hypospadias Specialty Center and PARC Surgery Center! We hope you have been healthy and safe. Our main priority is to provide the best possible care for your son, in the safest environment possible. This message is to acquaint you with our new policies and practices designed to achieve these goals. First, it is our aim to have no person enter our facility who has coronavirus. This is not only for your and our health, but also because the virus has effects in children which could impair wound healing.
Before your visit
Our nurses will be calling before your visit to review the recent health of everyone in your household and their contacts. If anyone has had symptoms which could be from the virus, we will ask that person and your son be tested.
We strongly recommend that your household quarantine for 2 weeks prior to surgery. That includes avoiding all activities outside your home which are not absolutely necessary. For those which cannot be avoided, we strongly recommend that you wear masks the entire time, stay at least 6 feet from everyone else, limit your time in any room or building to the minimum possible, wear gloves, and wash your hands thoroughly afterwards. We specifically ask that you not go to restaurants, barber shops, movies, or stores during this time.
The day before surgery
You will need to arrive in Dallas no later than 48 hours before surgery, and drive straight to Realtime Laboratories, 4100 Fairway Drive, Carrollton to test you and your son. This lab is nearby, and their trained technician will perform the nasal swabs outside, at your car. This must be done by 10 am 48 hours before surgery to ensure we have results in time.
You may choose to arrive earlier and have testing done 48 hours before the operation, this is what we strongly recommend. Patients having surgery on Mondays must have their testing done Friday or at the latest Saturday before 10 am. Tests you might have had elsewhere will not substitute for this testing. We cannot perform any surgery without these results.
Then please proceed to your hotel or AirB&B. Your surgeon will Facetime or Zoom you in the early evening the day before surgery to discuss the test results and plans for surgery. We ask that you not come to the facility at this time.
The anesthesiologist will also contact you the evening before surgery. For patients whose surgery is Monday, expect a call Sunday evening.
The day of surgery
We must ask that only two caregivers accompany your son (or the patient) to PARC Surgery on the day of his operation. Please notify us when you arrive and a nurse will meet you at the entrance. She will provide you both with a mask. We ask that you wear this at all times inside the facility.
The nurse will do a final review of recent symptoms, take your temperatures, and weigh your son. The anesthesiologist will perform his examination.
We will provide you with a sanitized iPad to keep with you during your stay. Please feel free to bring your personal laptop.
During surgery, the nurse will discuss postoperative instructions with you in detail by Facetime.
After the operation, we will talk with you via Facetime to explain what we did and what to expect.
The care of your son will be exactly as it was before the pandemic, except that we will need to limit face-to-face contact as much as possible - for your and our safety.
Our safety precautions
Before you arrive, and after your leave, every area you enter will be sanitized.
All the surgeons, nurses, and secretaries have their temperatures checked each day. Coronavirus testing is done often on a regular schedule, and as needed for any possible symptoms. We maintain physical distancing, wear masks at all times, hold our meetings by Zoom, and sanitize our hands frequently. All our staff are following the same recommendations made to you, limiting exposure outside their homes and wearing masks, avoiding physical contacts, and washing their hands when they must be outside.
Last minute changes
The coronavirus health situation is fluid, and subject to unforeseen changes at any time. We are monitoring developments and recommendations from health authorities constantly, and intend to notify families of any changes to these processes as soon as possible.
Please inform the office of your departure date and time if you are traveling here, especially if you are flying, so that we can reach you on short notice if the need arises.
We hope to not inconvenience anyone during the pandemic. Please understand if we have to change plans and reschedule surgery if developments in the Dallas area make that necessary, or if you or your son have a positive test or fever or other symptoms which are worrying for infection the day of surgery.